Privacy Policy

Mist Directory UAE (“we”, “our”, “us”) is committed to protecting the privacy and personal data of all users who access or use our website, services, or business directory platform. This Privacy Policy explains how we collect, use, store, disclose, and safeguard personal information in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and other applicable UAE regulations. By using our platform, you consent to the practices described in this Privacy Policy.

We collect personal data in several ways, including when users browse the website, register a business account, submit a listing, update their information, communicate with our support team, or interact with sponsored plans. The types of personal data collected may include names, email addresses, phone numbers, business details, trade license information, location data, payment and billing details, and any content voluntarily submitted through listings or forms. We also collect technical data such as IP addresses, device identifiers, browser information, cookies, usage logs, and analytics data to improve the functionality and performance of our platform.

The personal data we collect is used for lawful and legitimate purposes, including creating and managing business listings, verifying ownership, processing payments for sponsored plans, communicating with users, improving platform performance, personalizing user experience, detecting fraudulent activity, and ensuring compliance with UAE laws and directory standards. We process personal data only to the extent necessary for providing our services, and we do not sell, trade, or share user data with third parties for marketing purposes without explicit consent.

Your data is stored securely using modern encryption, access controls, and safety practices designed to prevent unauthorized access, modification, disclosure, or loss. Access to personal data is strictly limited to authorized personnel who require the information to perform their duties. In some cases, we may share data with trusted third parties such as payment processors, hosting providers, or verification services, but only for purposes directly related to providing our services and always in compliance with PDPL requirements. We may also disclose information when required by UAE regulatory authorities, courts, or legal procedures.

Users have rights under the UAE PDPL, including the right to access their personal data, request corrections, object to certain processing activities, withdraw consent, request deletion, or restrict specific usage. If you wish to exercise any of these rights, you may contact us directly at support@mistsolutions.ae , and we will process your request within a reasonable timeframe, subject to legal and regulatory considerations. In certain cases, we may retain limited data for compliance, fraud prevention, dispute resolution, or legal obligations, but only as permitted by UAE law.

Mist Directory may use cookies and similar tracking technologies to enhance user experience, analyze traffic, remember preferences, and improve website functionality. By using our website, you agree to the use of such technologies as described in this policy. Users can adjust browser settings to block or remove cookies, but doing so may affect platform performance or certain features.

Our platform may include links to third-party websites or services. These external sites operate independently and have their own privacy practices. We are not responsible for their content, actions, or policies, and users access them at their own discretion. We encourage users to review the privacy policies of external sites before providing any personal information.

We take data protection seriously and continuously monitor and update our security measures to protect user information. In the unlikely event of a data breach, we will act promptly in accordance with UAE PDPL guidelines, including notifying affected users and regulatory authorities when required.

This Privacy Policy may be updated periodically to reflect changes in our services, legal requirements, or operational practices. Any updates will be posted on this page with a revised “Last Updated” date, and continued use of the platform after changes indicates acceptance of the updated policy.

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, you may contact us at support@mistsolutions.ae . Mist Directory UAE is dedicated to ensuring transparency, safety, and compliance with all UAE data protection standards to protect your information at all times.